Ordering repeat prescriptions
The easiest, safest, and quickest way to order your repeat prescription is SystmOne. Please contact us to get help signing up for the service.
You can also request repeat prescriptions by email:
Please note: due to the volume of emails we receive, we are unable to reply to repeat prescription requests sent by email but your request will be actioned within 72 working hours if your medication is due.
When a patient requests a repeat prescription we aim to complete this in 72 working hours. Please note: we are closed on Saturdays, Sundays and Bank Holidays. Requested received on these days will not be processed until the next working day.
You can only request medication where a repeat prescription has been authorised by one of our clinicians.
We cannot issue medication requests or changes from other healthcare providers until we have received documentation and this has been reviewed by one of our clinicians.
There may be times when a requested medication is deemed not to be appropriate or needs review prior to being issued. This decision is made by a clinician.
We are keen to ensure that patients with ongoing medical problems are monitored regularly. If the date for your next review with a doctor or nurse has passed, you may be asked to make an appointment before your medication can be issued.
Any queries regarding prescriptions should be sent to: nhsnwl.sohosquaregeneralpractice@nhs.net
Please do not call reception as they will been unable to assist with administration queries.
In Person:
Please tick the items you need on the tear-off side of your prescription and drop it into the red box at the surgery.
By post:
Supply a stamped addressed envelope and we will return your prescription can be returned via Royal Mail.
Please make sure you have at least one week supply before you request your prescription and please put in the full medication name to avoid delay.
Please allow 72 working hours, excluding weekends and bank holidays, for your request to be processed.
* Please note, if you are requesting medications that you have not had in the last six months, or if it is something that the specialist has prescribed, it may take more than 72 working hours to process your request.
Please do not call reception as they will been unable to assist with administration queries.
**we are closed on Saturdays, Sundays and Bank Holidays. Requested received on these days will not be processed until the next working day.
Collecting your prescription
Nominate a pharmacy
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
Collecting your prescription
You can usually collect your prescription from the pharmacy 48 hours after you have ordered it.
Change your pharmacy
You can change your nominated pharmacy at any time:
- using our online system:
- At your GP practice
- At any pharmacy that accepts repeat prescriptions
If you get regular prescriptions, the Electronic Prescription Service (EPS) may be able to save you time by avoiding unnecessary trips to your GP. EPS makes it possible for your prescriptions to be sent electronically to the pharmacy or dispenser of your choice.
Choosing a pharmacy or dispensing appliance contractor to process your EPS prescription is called nomination. This means you’ll no longer have to collect a paper repeat prescription from your GP practice – instead, you can go straight to the nominated pharmacy or dispensing appliance contractor to pick up your medicines or medical appliances.
For more detailed information, download the EPS patient information leaflet or watch this video:
Asking questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works,
how and when to take it, possible side effects and answers to
your common questions.
Frequently asked questions
What does it mean if you ask to do a medication review?
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
How much do prescriptions costs?
Find out more about prescription charges (nhs.uk).
If you are experiencing a time of hardship you may not need to pay. Use the form below.
What should you do with old medicines?
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
Can I get a private prescription?
A private prescription is not written on an official NHS prescription and so is not paid for by the NHS. A prescription is a legal document for which the doctor, who has issued and signed it, is responsible. A doctor you see privately is unable to issue an NHS prescription.
The cost of a private prescription is met wholly by the patient and is dictated by the cost of the medicine plus the pharmacists charge for supplying it. Our fee for issuing patients with a private prescription is £15.
What do pharmacists do?
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
• coughs
• colds
• sore throats
• tummy trouble
• aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
